Who should buy Emerald Air?
It’s for anyone and everyone who cares about their health and well-being. We rarely realize how indoor air affects our health. Breathing in even small amounts of harmful substances causes headaches, lowers productivity, leads to asthma or allergies, and even increases the risk of cancer - and you don’t even know when it happens. That’s why we have created Emerald Air - to help you see what’s invisible and give you a chance to protect your family from sickness and discomfort.
Technical Questions
How small is Emerald and how much does it weigh?
Emerald measures 2.1x2.1x0.6 inch (55x55x15mm) and only weighs 3.45 ounces (98 grams).
What are the ambient operating conditions of Emerald?
The ambient temperature range is from 41°F (5°C) to 149°F (65°C), and the relative humidity range is from 0-95%.
How does Emerald measure air quality?
Emerald measures air pollution in real time, detecting a wide range of Volatile Organic Compounds (VOCs). It alerts you when your home or office air becomes not safe.
How often does Emerald take an update its air measurements?
Emerald takes measurements of its environment once every minute when you are at home. When you’re out, Emerald does it every 15 minutes and then displays the results in a chart on the mobile app to give you the picture of the last 24 hours. But you can also choose a mode that on demand takes measurements every 3s.
Does Emerald have its dedicated mobile app?
Of course! We have created a mobile app for iOS 9+ and Android 4.3+ devices with Bluetooth Low Energy support. You can download it already from the App Store and Google Play
Is the Emerald Air mobile app free?
Absolutely! The Emerald Air app is free to use, and there are no additional subscriptions. We also provide free software updates, so that your Emeralds get even smarter over time.
How many Emeralds can you connect to the mobile app?
You can connect up to 5 emeralds to your mobile app.
Will the app also have the temperature in Fahrenheit, inHg for barometric pressure measurement and a 12-hour clock?
Yes, it can be configured to Celsius/Fahrenheit, hPa/inHg and a 12/24-hour clock.
Will there be continued support/updates for the app?
Yes! We have a long roadmap for new features and are committed to perfecting the system. If you have any suggestions, please contact our team.
Do Emerald sensors require an Internet connection?
Emerald sensors can send your data directly to your iOS or Android smartphone via Bluetooth Low Energy, so you don’t need to be connected to the internet.
Can you use Emerald without a smartphone?
Yes, you can touch the Emerald logo on the case. The device will then do a quick measurement and light up green or red depending on the air quality. Green - everything is ok, but red means that something is wrong with your environment, and you need to consult your mobile app. The Airadicate purifier can work autonomously even without the app or the Emerald sensor.
Can you get phone alerts about your environment?
Yes, you receive notifications in the mobile app if a problem appears along with a description and tips & tricks on how to fix it in the easiest way.
Is Emerald powered by a battery?
Emerald has a built-in 1000 mAh rechargeable battery which you’ll need to recharge just a few times per year (depending on usage). You can recharge your Emerald with any standard certified micro-USB mobile charger that you use for your phone. A micro USB cable is also included with every product.
How long will the battery last?
Battery lifetime depends on how often Emerald makes its measurements. If you choose to take measurements once per minute, the battery will last about 30 days on a single charge.
How much space can one Emerald and Airadicate cover?
One Emerald and one Airadicate device can cover up to 270 square feet (25 square meters). Generally, one Emerald per room in your home is enough. Remember to place your Emerald at the height of 5.2-5.9ft (1.6-1.8m) in the rooms where you spend most of your time.
Is Emerald Air waterproof?
Emerald Air was designed to enable good airflow to the sensors inside the casing, so it cannot be waterproof at the same time. Please keep it away from water or humid places.
Is Emerald calibrated?
Each device will go through calibration and tests on our production line before it gets shipped to you.
Where is Emerald Air made?
Emerald Air is fully designed and manufactured in Poland, in the heart of Europe. We have established partnerships with manufacturers and suppliers 20 min away from our HQ based in Wroclaw.
Shipping
When will Emerald Air be shipped?
We will start shipping the Super Early Bird Emeralds in September 2016 or faster, depending on the volume of production. In case of any shipping delays, we’ll keep you updated regarding the shipping status, so you’ll always know when you will be getting your Emerald.
Where can you get Emerald Air shipped to?
The European Union, the United States and Canada.
Where is Emerald Air shipped from?
We’ll ship your Emerald Air from Wroclaw, Poland (EU). We use a reliable shipping provider to ensure fast, trackable and safe delivery everywhere. Additional customs and sales taxes might apply while buying from outside of the EU, depending on your country.
Can I change my shipping address after I pledged?
Yes, after the campaign is over and as we get the first batch of Emeralds ready, we will send you an exit survey to confirm all the information. Then you can change your shipping address.
How can I lower my shipping costs?
International shipping costs outside of Europe tend to be high. That’s why we advise bundling your Emerald purchases with friends to cut shipping expenses in half or more. Plus remember, sharing is caring!
Customer Support
How can I reach the Emerald team if I have a question or need technical support?
We can’t wait to hear from you in the comments section! You can also email us directly at mateusz@emeraldair.co
I am a distributor, how can I contact you?
For our contact info, please visit our website www.emeraldair.co or send an e-mail to mateusz@emeraldair.co
Can I upgrade my perk?
You can do so in the contributions tab of your Indiegogo profile. See more information here:
https://support.indiegogo.com/hc/en-us/articles/526756-How-to-Upgrade-Your-Perk
