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Not only does Furbo work perfectly on your smart phone and tablet (iOS + Android) - it also works on your Apple Watch to make checking on your furry friend as easy and hassle-free as possible.
With a flick on the wrist, you can pop your dog’s favorite treats at any time!
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See what's under the hood!
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I am not really a tech person, is it hard to set up Furbo at home by myself?
No need to worry! Setting up your Furbo is a cinch! Setup is only three simple steps away:
1. Plug in each end of the USB cable into the Furbo device and the adaptor.
2. Download the Furbo app through the App Store/Google Play.
3. Open the Furbo app and follow the on-screen instructions to complete setup.
Can I use Furbo with my cat?
You can absolutely use Furbo with your cat. In fact, our office kitty loves it! You may put cat treats inside Furbo for your cat as long as the size of the treats fit into Furbo’s treat dispenser!
Where should I place Furbo?
Good question! Depending on where your dog usually wanders, you can place Furbo anywhere at home away from direct sunlight and moisture. We recommend placing Furbo 12 to 20 inches above the floor, or based on your dog's height. You will find a set of three fixed 3M double-sided tape mounted on the bottom of your Furbo unit to aid with stabilization. .
If you own a tripod, you can also use the tripod mounting sockets on the bottom of Furbo to attach it to your tripod.
Is Furbo's camera angle wide enough to see what my dog is doing throughout the day?
Sure thing! Furbo has a 120° wide-angle camera with a built-in microphone and speaker. To get your dog to come towards the camera just use the Furbo app to toss him treats and speak through the microphone.
Can I use my own treats with Furbo?
Yes, certainly! We understand all puppies have different preferences for treats. It is no problem as long as the size of those treats is smaller than the treat dispensing hole on Furbo. (Round shaped treats with a diameter
around 1 cm (.4") work best.)
Can my family members and I connect to Furbo at the same time?
Yes, you can! Furbo is user friendly for family members, but to protect your privacy, one Furbo will correspond to one email account and password. If there are multiple users, we recommend sharing a family account and password.
P.S. Please note that Furbo can only have two people connected at the same time.
Can I share the pictures or videos captured by Furbo onto my social media accounts?
Yes, sure thing! In addition to saving pictures and videos taken from Furbo to your phone, you can also share them on Facebook, Instagram, Twitter, YouTube, email, and more!
How do I clean Furbo?
Cleaning Furbo is an easy task! For your convenience, you will only need a damp cloth to wipe and clean Furbo.
As Furbo contains sensitive electronics, do not rinse Furbo under running water.
Does Furbo need batteries?
No batteries are needed for Furbo! Furbo uses USB cable and standard power adapter to plug into the wall. This way you can always stay connected with your furry loved ones.
P.S. Furbo’s power adapter plug supports 110v and 220v, meaning it is compatible with power outlets in every country around the world with just a socket converter.
What is the minimum WiFi upload speed needed for Furbo to transmit data smoothly?
We recommend the WiFi upload speed to be at least 0.8 Mbps (0.1 MB/s) to maintain the best video streaming quality.
What does each of the colored lights mean?
Each light has its own meaning as listed below:
- White light: Furbo is starting up
- Green light: Furbo is ready for setup
- Purple light: No Wi-Fi connection
- Yellow light: Furbo is in Standby mode
- Blue light: Furbo is in use!
P.S. Dogs can see the color yellow and blue, which means your furry best friend can tell whether you are using Furbo or not when he or she sees the light on Furbo!
Why did you design Furbo to toss treats?
Furbo allows dogs to joyfully catch and fetch treats as if you are right there playing with them. The tossing feature is perfectly designed to entice your dog to enter the camera’s field of view so that you can wach your dog through Furbo’s app.
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
If your dog is barking too often and you would like to avoid receiving repeat notifications, simply adjust Furbo's barking detection sensitivity through the Furbo app settings.
Does Furbo come with a warranty?
Yes! Furbo comes with a one year free warranty starting from the date of shipping. Your Furbo warranty covers all defects in material and workmanship, except the following:
- Damage caused by accident, misuse, abuse, disassembly, unauthorized modification or neglect.
- Damage caused by liquid contact.
- Damage resulting from failure to follow instructions contained in your instruction manual.
- Damage resulting from the performance of repairs by someone not authorized by our company.
If I have other questions, who should I contact?
As a backer, we understand you may have questions and concerns for Furbo, and we are happy to help answer them!
We are currently receiving a lot of inquiries, but we make sure to try our best to respond to you as fast as possible! Please contact hello@furbo.co with any questions you might have.
When can I get Furbo?
Dear backers, we know you are excited about receiving your Furbo, and so are we! Under the current manufacturing plan, we estimate the very first 3000 Furbo will begin shipping in July and all others will roll out as quickly as possible after this initial shipment. Please stay tuned for any future updates. We will make sure to keep you in the loop!
Does Furbo ship worldwide?
Yes! We ship Furbo globally. Shipping cost is free in the US and additional fees may be applied for international shipment based on locations outside of the US.
Can I get a refund?
During our live campaign on Indiegogo, you can modify, upgrade, or cancel your contribution at any time by going to the "My Contributions" tab of your Indiegogo account. To request a refund, please follow these steps (https://support.indiegogo.com/hc/en-us/articles...). Once the campaign has finished its initial live phase, all requests for modifications, upgrades, or cancellations to your contribution will be considered on a case-by-case basis and can be sent to hello@furbo.co
Can I return or exchange the product after the purchase?
A: Sure thing! If you are not fully satisfied with your purchase, you will have 30 calendar days to return or exchange Furbo from the date you received it. If you found defects in material and workmanship. Please contact hello@furbo.co.
P.S.: Please note that our return or exchange policy does not cover the damages caused by accident, misuse, abuse, product modification or neglect.
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