Q1: What is the size and weight of HiSmart bag?
A1: 12 * 14 * 5 inches (Messenger Bag), 18 * 14 * 5 inches (Backpack).
Q2: What HiSmart colors are there?
A2: Black and cognac. We may add more color choices if we succeed.
Q3: Is the texture of HiSmart waterproof?
A3: Yes, thanks to the waterproof canvas material!
Q4: What is the largest laptop that will fit your HiSmart?
A4: 13-inch laptop in messenger bag mode and 15-inch laptop in backpack mode.
Q5: How do I clean the bag?
A5: You can use a damp cloth to clean the bag.
HiSmart App Questions
Q6: If I switch to another phone, do my files transfer over?
A6: Yes, if you are switching to another Apple device. Currently, the app is only available to Apple users. The HiRemote data is on cloud storage.
Q7: Which app should I download?
A7: Please download the “HiRemote” app from the App Store.
HiSmart Tech Specs Questions
Q8: How do I turn on the connection?
A8: First, open the app and pair it with the remote. During this time, please hold the “play” button on the remote until the light turns green and blinks.
Q9: How do I check how much battery is left?
A9: The HiRemote app shows the battery life of the HiRemote.
Q10: How long does the HiSmart battery last?
A10: The battery lasts for 7-10 hours before needing to recharge.
Q11: What is the bluetooth connection range?
A11: The Bluetooth signal range is about 100ft (30m) without interferences. If it will exceed or already exceeds the range, don’t worry! Your phone will send you a message to notify you before disconnecting.
Q12: Can I receive phone call while listening to music via HiSmart?
A12: No. The music will automatically stop and HiSmart will notify you with the phone call tune.
Q13: What if I don’t want to connect the bag to my phone all the time?
A13: You can turn off the bluetooth connection on your phone so that even if you do carry HiSmart, it will not alert you.
Q14: How do I charge the HiSmart strap?
A14: You can charge it with the micro USB cable provided or with your own USB cable.
Q15: How does it connect to my phone? Is it Android compatible?
A15: It connects via LE 4.0 Bluetooth. The HiRemote is compatible with Android and we will be making an Android compatible app for it as well!
HiSmart Indiegogo Campaign Questions
Q16: Do I need to add the shipping manually?
A2: Yes. We offer free shipping in US and China. Other countries are $50.
Q17: What if I forget to add the shipping perks?
A17: Go to HiSmart Indiegogo page and select your shipping perk with your same Indiegogo account. (To be confirmed).
Q18: For the perks I select the pairs, can I choose both with same color?
A18: Definitely. In the order placement, please fill in the additional message to us!