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Q. When will I be charged for shipping?
A. To make sure that you don't overpay for shipping, we will request your shipping information after you complete your order. We guarantee that the shipping cost to your location will be lower than the normal UPS, FEDEX, and USPS rates. Why?
The larger the volume of total orders the lower the overall shipping cost that we will be able to negotiate. The estimates for the UNITED STATES are as follows:
HOVR + desk-mount= $10-$25
HOVR + stand= $15-$35
Activity Tracker=$4
Q. How much does it cost to ship internationally?
A. For orders requiring international shipping, please contact us at info@hovr.pro directly to inquire about shipping prices.
Q. When will my shipping payment be collected?
A. Once our campaign is over and we have an exact understanding of shipping prices we will collect your payment via PayPal.
Q. What is your return policy?
A. If your purchase has a manufacturing defect; we will repair or replace the defective part at no additional cost to you. Simply send a photo and a brief description of the defect to info@hovr.pro and we will get back to you right away. HOVR reserves the right to determine what constitutes a manufacturing defect or wear and tear, but we believe in building a culture of mutual trust and respect – we’ve got your back.
Q. How much assembly is required for my HOVR with desk mount?
A. The desk mount is compatible with most solid and hollow wooden desks. The provided screws are 3/4 inch long, which requires a minimum desk thickness of 1". For more information or special inquiries, please contact us at pshah@hovr.pro
Q. Will the desk mount be able to handle my weight?
A. Yes. You apply approximately 1/5 of your total weight to the under-mount. As long as it properly secured to your desk, the under-mount can handle up to 150 pounds depending on whether you have a solid or hollow wooden desk. For more information or special inquiries, please contact us at pshah@hovr.pro
Q. When will my HOVR be shipped?
A. We will provide continuous updates about the production schedule during and after the campaign.
Q. Will the activity tracker app work on my phone?
A. HOVR’s activity tracker app is compatible with both Android and iOS devices.