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MATE is brought to you from Denmark with love by brother and sister team Christian Adel Michael and Julie Kronstrøm Carton.
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Christian Adel Michael, 29
Christian is a natural born entrepreneur with years of experience in the manufacturing industry.
With close relationships to factories across the world, he has organised the production and distribution of products within tight deadlines. Together with Julie, they run a company that distributes and sells consumer goods all over Northern Europe. Last Christmas they produced and delivered 10,000 electric hair-brushes across Scandinavia within 2 months.
MATE is the result of his long term passion for design, technology and innovative mobility solutions. After gaining success with a ladies eBike in 2014, Christian decided to reboot the project from the ground up, and so MATE was born. His experience with manufacturing, import and logistics is a vital asset for this project - making sure that you will get a great MATE. He knows how to tackle obstacles and turn challenges into opportunities.
Julie Kronstrøm Carton, 39
Julie is a business and project development expert and quintessential problem solver. She is the driving force behind the high level of service and assistance you will receive from the MATE team. As a mother of 3 boys and avid biker, she believes the world would be a better place with more people biking daily. Her hope is that MATE can make it a reality.
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Frequently Asked Questions
Q:The price is very low for an e-bike. Why is that?
A: Our dream is to make cycling accessible to everyone. We have worked long and hard to create an eBike that is not only affordable, but also made of quality components; a quality eBike that is made to last you through the years.
Q: How can you ensure such a low price?
A: We have extensive experience in sourcing and manufacturing products and components. This is a key factor that enables us to maintain a low units cost based on volume. With increased sales and production volume, we are confident that we can ensure a low price, even after the campaign has ended.
Q: How is MATE manufactured?
A: We have spent lots of time finding the right suppliers and manufacturers for MATE. Our many years experience dealing directly with sourcing companies, factories and shipping companies have helped us a great deal to be able to offer high quality product for the lowest price possible.
Crowdfunding helps us to keep the costs down as we can work together with the factory to produce the right amount of units, without dealing with high storage costs and other related costs.
Q: Can i order MATE S even though I do not live in US?
We deliver MATE S anywhere in the world as long as local laws permits us to import Mate
NB: It is not legal to drive MATE S on public roads in the EU. You are allowed to own it and drive it on private property.
NB: We have not obtained an import permit for MATE S in Australia. We advise Australian backers to get a MATE City + with a booster upgrade to get a more battery power.
Q: How much weight can MATE handle?
A: MATE is build strong and can handle riders up to 125 kg with ease.
Q: Doest MATE come in different sizes?
A: MATE is designed to fit all Meaning that the seat height and front handle can be adjusted according to your needs. So whether you are 150 cm / 4'9'' or over 200 cm / 6'5'' high, you will ride comfortably at your own style.
Q: I can't see the battery - where is it?
A: Batteries are not something you should be spending your time looking at - so it is well hidden in within the middle frame, protected by a locking mechanism.
Q: How much does MATE weight?
A: MATE City weighs approximately 19 kg (42 lbs) without the battery and 21,5 kgs with the battery. MATE City+ weighs approximately 19 kg (42 lbs) without the battery and 22,5 kgs with the battery. MATE S weighs approximately 20,2 kg (44 lbs) without the battery and 23,7 kgs with the battery. But it's carrying handle in the middle of the frame makes it easy to lift.
Q: How long does the MATE battery last?
A: The battery inside MATE City is built to last on average up to 50 km (30 mi) with the pedal assist. With the upgraded battery found in MATE City+ and MATE S, you can get up to 80 km (55 mi). The battery takes around 5-6 hours charge or 2-4 hours with the added speed charger perk.
Q: Can I still bike on MATE if the battery runs out of power?
A: Of course! If you run out of power, you can cycle as you would do with a regular bicycle. Even without an engine - it still feels like a dream to ride.
Q: Can I charge the battery by pedalling?
A: At the moment, MATE primarily gets its power from the charger that is provided with the bike upon purchase. However, this is a feature we are currently looking into.
Q: Can the battery be removed?
A: Yes. The battery is designed in such a way that you can change it or replace with 2 easy steps that takes less than a minute. Simply fold the middle frame, pull out the battery and you’re done.
Q: How is MATE delivered and is it easy to assemble?
A: MATE comes delivered with instructions in safely packed box and requires minimal assembly. You can also find help on our extensive helpdesk
However, if you don't have much experience with bikes, we recommend that you visit your local bike shop to get all parts tightened and thoroughly checked.
Q: How much does shipping cost?
A: Shipping is set to $200 to $300 USD (depending on your destination) due to the fact that we ship worldwide directly from our assembly in China. It is also one of the reasons MATEs price is so low, as there are no intermediary between you and the factory #MATEaffordable.
Q: I live in Denmark, can I pick it up myself?
No. MATE eBike is ordered in bulk and will be shipping to individuals directly from our assembly in China, and to a regional commercial warehouse that is not setup for walk-in or local pickup.
All MATEs will be shipped via ground shipping to the address on file.
Q: What kind of warranty do you offer?
A: All MATE bikes and batteries come with a 2 year manufacturer's warranty. Should you encounter some production related default in that timeframe, we will simply contact our customer support and we will take care of it. As many elements of a bike may get damaged due to normal cycling use, we do not offer warranty on parts such as tires, disc brakes, chain etc.
Q: What is your returns-policy?
This is the "MATE-promise": We are so confident that you will love your new MATE so much, that we offer you a 14 days money back guarantee after you have received it, if you are not satisfied.
However, if you decide to do so, your MATE bike must be in new and re-sellable condition. #MATEpromise
Q: What kind of accessories do you currently have or can I expect in the near future?
A: We currently offer an more powerful battery as upgrade for MATE City+ and MATE S only, or as spare battery , but are regularly working to develop more accessories and modifications. Stay tuned for more information. Feel free to let us know what kind of accessories you’d be most interested in seeing.
Q: What about spare parts? Can any bike shop assist me?
A: The MATE battery is custom built for our frame and spare batteries will be able to buy from us. The rest of the components are fairly standard, meaning that you can upgrade/customise your bike as you desire with other parts either from us or your local bike shop.
Q: Is it really true I can get up to 100 miles on a single charge with "BOOSTER"?
In perfect conditions and in ECO+ mode = Assist level 1 this can be done - but in general milage is depending on power-assist setting, terrain, total bike/rider weight and weather conditions.
On "BOOSTER" battery, you can get anywhere between 20-100 miles, depending on your riding style. For maximum range, please use the pedals when in steep situations and when accelerating.
**All MILES/KILOMETERS listed on Indiegogo are "UP TO" and not guaranteed.**
Q: Do I need a licence to ride MATE?
A: No. Our bikes are made 100% street legal. We offer two distinctive versions of MATE: MATE City / City+, with a 250W motor which is legal in the EU, and MATE S, with a 350W motor for the US.
MATE City and MATE City+, with its 250W motor, is by default limited according to EN15194 to the top speed of 25 km/h (15,5 mph). This means that the motor will only help you up to 25km/h. MATE S, with its 350W motor, is limited to 20 mph (32 km/h), which is the legal limit in US. It will be possible to change these settings with some reprogramming which we will make available after the campaign through MATE.community.
Q: Who is responsible for any additional taxes, duties or VAT/GST?
A: The backer is responsible, please check your country's import duties/VAT/GST before purchasing. It is 0% in the US and varies internationally. You can check this comprehensive list to get started.
In the EU/EUROPE import duty and VAT will be collected via our database
In Australia import duty and GST will be collected via our database
All new orders made via Indiegogo are transferred to our database after 11 days (which is the refund window Indiegogo offers plus 1 day)
After this time period, you will be able to log into the database and create a password using the same email address as in your Indiegogo order. In our Database you will now be asked to review your shipping details one more time, accept our terms & conditions and pay VAT/GST and import (if collected via our database)
Q: Can I test ride a MATE bike?
A: At this stage test rides are only available in Copenhagen. Contact us by email for a test ride.
Q: Can I get a refund?
A: Please refer to IndieGoGo's policy here.
