The wait is over. It's here.
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The highly anticipated campaign is finally here and ready to kick-off! We're super excited and equally proud of the work everyone has put in to make this happen. We're now officially ready, set, GO! to bring this beauty out to all of you.
It's the new MATE X.
All hail the successor
Good things last. Great things get even better.
MATE X, the newest member of the MATE family, will definitely turn heads. It’s bigger, more powerful and certainly makes an impression. It’s got it all - the affordability, the image, the attitude. It’s also built to let you push your limits: Go ahead and venture off the beaten path. It’s your ride to ultimate freedom.
Meet the makers
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Christian & Julie
Copenhagen siblings Christian Adel Michael and Julie Kronstrøm came up with MATE out of a shared passion for the bike. Their goal was to create an affordable, foldable, e-bike that is not only fun to ride but is cool enough to inspire everyone to hop onto one. With Christian’s natural-born entrepreneurial skills, combined with Julie’s business development and project management talents, their segue into realizing their dream has been an enormous success.
Ride in style. Ride with pride.
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MATE X is much more than an upgrade. It’s a completely new bike. A bigger, and longer frame that is fitted with wide-rim fat tires. Its color scheme is fittingly more bold and extreme.
Flying the MATE X colors
New colors are Subdued Black (Matte), White Ice, Burnt Orange, Desert Storm (Matte) plus a FOUNDERS EDITION special "Unicorn" coating.
For the MATE X, we've wiped the board and made an entirely new color scheme that fits the obvious, physical boldness of the bike's design. We want the coat to be an extension of what the MATE X expresses and embodies: More freedom, more attitude, less beaten paths.
Find your soul MATE
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Simply pick your ride and get ready for the thrill of pure riding freedom!
Get in. Grind 'n go!
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The new MATE X boasts a much more powerful motor of up to 750W combined with an impressive 48V battery and controller across all models. The two combined returns significantly increased torque – and a big WOW! when you feel it.
We’ve geared up by introducing Shimano 8-speed gearing with improved easy-gear shifting. The new computer display is equipped with a backlit LED as standard. We also offer the option to upgrade to a SMART beautiful display in color (pictured) for only 99 USD (149 USD value).
The foldable pedals are an entirely new design packaged in a more sturdy pedal frame for improved power-transfer.
We’ve also upgraded to Tektro braking system, including levers and calipers, for quicker, more efficient stopping power. We’re currently offering hydraulic braking systems for $129 USD upgrade for smoother braking that requires less braking force.
Computer display
- Easy-to-read display with backlit LCD
- 6 speeds from 0 (no assist) to 5 (full assist)
- On-the-go power-assist level adjustment
- Displays all data needed incl. speed, distance, battery life
- Configurable for personalized settings
- Water-and dust-proof
- Built-in USB charger
SMART color display - upgrade option
- Full color LCD display for easier viewing
- Monitored battery usage shown in %
- Includes all functions of the original display
- Access to advanced settings
- Up to 9 speed settings
- Upgrade is 99 USD extra (149 USD value)
Clean cockpit
- Minimal design for a clean look
- Grip shifting for quick, seamless gear changes
- Ergonomic handlebar grips for long distance comfort
- Brake levers at a fingertip’s reach
- Computer display squarely in center of handlebar
Puncture-resistant, fat tires
- 4.0” fat tires (20” wheels) with wider rims for ultimate comfort
- Improved control and handling of the bike
- Minimized risk of puncture with enhanced safety on the road
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At check-out: Choose freely between Street/sand OR All-terrain tires
1-click foldable pedals
- Quick and easy to operate
- Fold nicely against crank arms to save space
- Solid platform - all leg power transferred into ground speed
Full suspension
- Front and rear suspension for smooth riding
- Extra comfort for the lower back
- Built to handle offroad adventures
- Front suspension: Adjustable preload to match weight and riding style
- Front suspension: Mechanical lock-out for riding on smooth roads
Disc brakes
- Tektro mechanical disc brakes
- Expert modulation for full control
- Strong braking power requiring a single finger to engage
Hydraulic disc brakes - upgrade option
- Smoother, more reliable braking
- Less pulling force on lever required – a fingertip will do!
- Upgrade is 129 USD extra (199 USD value)
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Expert shifting
- Drivetrain optimized for smooth, reliable shifting
- 8-speed drivetrain with SHIMANO gearing and derailleur
- Ideal gear steps for seamless transitions between shifts
- Single-handed gear operation to simplify your ride
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Easy adjustment
- Saddle, handlebar heights adjusted with simple lever flip
- Easy handlebar rotation for ideal ergonomic position
Plug and play wiring system
- A unique MATE innovation
- Allows for simple, easy servicing of your bike anywhere in the world
- Makes maintaining/replacing/repairing all electrical parts a breeze
- Easily connect lights and other accessories (to come in our webshop)
- Developed thanks to funding from our first MATE campaign
Powerful 48V battery
- Extremely powerful 48V lithium-ion battery
- Strong climbing and acceleration capabilities
- Built-in handle and fuse - easily removable from frame
- 48V 14.5 Ah model (696Wh) offers assisted travel of up to 40-60 miles*
- 48V 11 Ah model (528Wh) offers up to 30 miles with full electrical assistance*
*Range estimates are contingent upon rider and towing weight, riding style, wind speed and terrain.
Frame
- 100% forged 6061 aluminum alloy frame
- 6 pounds (2.7kg) (total bike weight ≈ 50 pounds (26 kg))
Available in 5 bold colors: Subdued Black (Matte), White Ice, Burnt Orange, Desert Storm (Matte) plus a FOUNDERS EDITION special "Unicorn" coating
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MATE X Accessories
You can purchase these accessories to along with your MATE X. Click on the pictures to go to the checkout page.
**If you ordered a "MATEing Season" or "XOXO" package and want both of your bikes to be upgraded, simply purchase the same perk twice**
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It will fold. But not under pressure.
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As always, the MATE X is foldable in 3 easy steps to reduce its volume. It folds down to a very compact 78 cm high, 103 cm long, 59 cm wide. (Unfolded: 124 cm high, 180 cm long, 65 cm wide)This means you can bring it along anywhere you want to turn everywhere you go into an adventure!
Riding the saddle of success
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With the help of each one of you, the backers, the first MATE did really well. We're extremely proud of being the world's best funded foldable bike ever. But what really makes a difference for us is the fact the we've made many thousands more jump on a bike. Actually, it just goes to show what a lot of people all over the world can do if they pull together.
That's what keeps us going - through the hard times where we’ve really dealt with a lot. And by coming out the other end of it, we are stronger, more motivated and more prepared to take the Mate Bike brand to an entirely new level. We are excited to bring all that we’ve accumulated over the last couple of years back to you in the form of MATE X.
Together we made a statement with first campaign and showed the world that big things can be accomplished. Let's do it again. Let's get those big fat tires rollin' all around the world. MATE X, your newest best MATE!
Experience has improved production
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A wise man once said that you need to fail hard before you can succeed. Although we haven't quite hit rock bottom, we definitely have been challenged hard during the last campaign. At times it's been tough, but we've learnt from our mistakes and used the experiences to avoid repetition. In particular, we’ve nailed two key areas the last year - manufacturing and logistics.
We're now ready and confident that all touch-points from ordering to delivery will live up to expectations.
Our goal is set. Let’s reach it together.
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We’re done with prototyping and are currently optimising parts, configurations and logistics. To start up the production, we have set a goal of $50,000 for this campaign. We want to take this bike to the next level and get even more people out on the saddle.
With this said, everyone who helps us in the making of the next MATE eBike, will get it at less than 1/2 the retail price – and will be the first to be offered exclusive, premium perks as well as VIP access to the upcoming webstore.
We are MATE family
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Since the last campaign, we’ve worked very hard on improving every aspect of our company. We’ve built an order- and customer service system from scratch. We are training our support team to handle the huge demands, as well as preparing them for future challenges. We have learnt our lessons (dearly!) and have employed help in most areas. Our Mate family now totals 10 full-time members, all pulling their weight and making things happen. We’ve invested in a MATE Lab, where we test the bikes, including components, to work on improvements. Adding an in-house mechanic has certainly helped as well as providing valuable feedback for MATE moving forward.
You're much more than a customer
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We’re not only building a bike or a brand, but rather seeding a community of encouragement while we grow our company along with our backers. We’re constantly improving both the bikes and our own performances, listening to and seriously taking in feedback.
In essence, our bikes are made by each one of you! THIS is and always will be our fundamental mission to accomplish - making the best MATE’s for everyone.
What our customers are saying about us
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MATE is the biggest crowdfunding success ever in bike-crazy Denmark, with people from all over the world continuing to support the project. There are currently close to 10,000 MATE Bikes in circulation, helping to make traffic cleaner, cooler and run more smoothly. Through the community of MATE backers, we have received loads of feedback that’s made it possible to create the next generation of eBikes.
In the last 3 months, 70% of our Trustpilot reviews were 4 and 5 stars. We expect our ratings to continue to improve! Now that our growing pains have all been worked out through our original MATE series production (which caused long delays in delivery), it's smooth sailing from here on out.
Others are talking about us too
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Spread the love. Let's make MATE X happen!
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The Cycling Embassy of Denmark was founded in 2009 to make it easy for politicians, planners, engineers, architects, journalists, NGOs all over the world to access our know-how and help cities around the globe make cycling an important part of their urban transportation.
The members of the Cycling Embassy of Denmark represent the latest knowledge of all areas related to cycling.
Frequently Asked Questions
The price is very low for an e-bike. How is that possible?
Our extensive experience in product sourcing and manufacturing helped us a lot to secure and develop excellent supplier and shipping partnerships so we can offer a high quality product for the lowest possible price.
Crowdfunding certainly helps us to keep the costs down so we can work together with the factory to product the right amount of units, without dealing with high storage costs and other related expenses
Can I order MATE X 750 even though I do not live in US?
We deliver MATE X 750S anywhere in the world as long as local laws permit us to import Mate
NB: It is not officially legal to drive MATE X 750S on public roads in the EU. You are allowed to own it and drive it on private property.
NB: We have not obtained an import permit for MATE X 750S in Australia. We advise Australian backers to get a MATE X 250 or MATE X 250+
How much weight can MATE X handle?
MATE X is built strong enough to easily handle riders of up to 150 kg.
Does MATE X come in different sizes?
MATE X is designed to fit everyone from 150 cm /4’9” to those over 215 cm / 7’0” with ease. Just adjust the saddle and handlebar height to match your measurements and off you go.
I can't see the battery - where is it?
Batteries are not something that should be felt, not seen. That’s why ours is hidden nicely within the frame, protected by a locking mechanism.
Can I still ride my MATE X if the battery runs out of power?
Of course! If you run out of power, you can ride it as you would a regular bicycle.
Can the battery be removed?
Yes. The battery is designed in such a way that you can change it or replace with 2 easy steps that take less than a minute. Simply fold the bike frame at the middle, pull out the battery and you’re done.
How is MATE X delivered and is it easy to assemble?
MATE X is delivered with instructions in a securely packed box and requires minimal assembly. However, if you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.
How much does shipping cost?
Shipping is set to $200 due to the fact that we ship worldwide directly from our factory in Asia. It is also one of the reasons its possible to keep MATE X prices so competitive, as there are no intermediaries between you and the factory #MATEaffordable.
NB: Application of extra shipping costs: if you are in a “difficult to ship area”, such as remote locations, extra shipping costs may be applied. Please also note that some destinations, such as remote islands, can prove simply impossible to ship to. If you think you live in a hard-to-reach location, then please contact us before placing your order.
My bike box arrived damaged. What should i do?
If there is visible damage to your MATE box that appears to have damaged the bike and/or its other contents, please notify the courier immediately as they are held responsible for all damage caused in transit. Request documentation from them stating that you have received a box with visible damages. You will need this for insurance purposes to qualify for a replacement MATE X.
I live in Denmark, can I pick it up myself?
No. MATE X eBike is ordered in bulk and will be shipping to individuals directly from our assembly in Asia, as well as to regional commercial warehouses that is not setup for walk-in or local pickup.
All MATE X’s will be shipped via ground shipping to your address we have on file.
Why is my bike spec’d with a component that differs from that listed on your site?
MATE X is still in its prototype stage, so some components are subject to change if we find better, more suitable replacements. Once past this stage, we will continue to reserve the right to switch components for ones equal or higher in value. The purpose of this is to ensure that the customer continues to get the best value bike for the price.
What kind of warranty do you offer?
All MATE bikes and batteries come with a 2 year limited manufacturer's warranty. Should you encounter some production related manufacturer’s defect during this time, we will take care of it according to our warranty. As many elements of a bike may get damaged due to normal cycling use/natural ware, we do not offer warranty on parts such as tires, disc brakes, chain, brake pads, etc. For more details, please contact our customer service department.
What is your returns policy?
This is the "MATE-promise": We are so confident that you will love your new MATE so much, that we offer you a 14 days money back guarantee after you have received it, if you are not satisfied.
However, if you decide to do so, your MATE bike must be in new and re-sellable condition. #MATEpromise
Returns shipping to our nearest regional warehouse must be covered by you.
What kind of accessories do you currently have or can I expect in the near future?
We are soon offering a more powerful battery for MATE X 250+ and MATE X 750S only, as an upgrade or as spare battery. We are currently working to develop a GPS, rear-rack with brake lights and more accessories and modifications, that we will introduce during the campaign.
Stay tuned for more information. Feel free to let us know what kind of accessories you’d be most interested in seeing.
What about spare parts? Can any bike shop assist me?
The MATE X battery is custom built for our frame. These batteries you can buy directly from us. The rest of the components are fairly standard, so you can upgrade/repair/customize your bike as you wish with other parts either from us or your local bike shop.
Is it really true I can get up to 80 miles on a single charge with "BOOSTER"?
In ideal conditions and in ECO+ mode = Assist level 1, this can be done.
Keep in mind, though, that other factors can also influence your reach such as power assist setting, terrain, total bike/rider weight, weather and riding conditions (city vs countryside). City or country side riding On "BOOSTER" battery, you can get anywhere between 20-100 miles, depending on your riding style. For maximum range, it certainly helps to add a bit of human power - especially on steep climbs and when accelerating.
**All MILES/KILOMETERS listed on Indiegogo are "UP TO" and not guaranteed.**
Do I need a licence to ride MATE X?
No. Our bikes are made 100% street legal. We offer two distinctive versions of MATE: MATE X 250 / 250+, with a 250W motor which is legal in the EU, and MATE X 750S, with a 750W motor for the US.
MATE X 250 and 250+ with 250W motor, is by default limited according to EN15194 to the top speed of 25 km/h (15,5 mph). This means that the motor will only help you up to 25km/h. MATE X 750S, with its 750W motor, is limited to 20 mph (32 km/h), which is the legal limit in US. It will be possible to change these settings with some reprogramming which we will make available after the campaign through MATE.community.
Who is responsible for any additional taxes, duties or VAT/GST?
The backer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing. It is currently 0% in the US and varies internationally.
Duties/VAT/GTS is to be paid before we can deliver your MATE X. We will send payment links, invoice overview and ask for a final delivery address confirmation before we ship your MATE X.
Can I test ride a MATE X bike?
Can I get a refund?
Please refer to IndieGoGo's policy here.
In the event we are unable to deliver your MATE X to your location due to any legal restrictions on the import or delivery of your bike, we shall refund you 75% of the amount on your indiegogo campaign contribution. You are responsible for determining whether its legal to import, deliver, and operate the MATE X at your location. In the even you cancel your Indiegogo contribution more than 10 days after it was made, we will assess an administration fee of 25% of your pledge and shall refund the remainder.
Can I change my order?
Yes, it is possible to upgrade or downgrade your product. If we are still in the campaign period, the best way is to ask for a refund is through your profile on Indiegogo where you’ll find a “refund” button. And then “back” a new perk/make the order again. If the order is locked and you are transferred to our database, we charge an additional fee on 50 USD in administration fees.
MATE X is Design Registered with the European Intellectual Property Office
Additional questions?
Contact us at hello@mate.bike
PRESS & PR: Hotline +45 9197 2643 // Mail: PR@mate.bike