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Your contribution on Indiegogo does not mean it's a donation. When you pay for ROYBI, you will receive your device. Our product is already in production.
1. Indiegogo payment says Contribution. What does this mean? Will I get a ROYBI?
Yes! Your contribution on Indiegogo does not mean it's a donation. When you pay for ROYBI, you will receive your device. The product is currently being shipped.
2. My payment is not going through or after purchase, I get an email that my contribution was failed. What should I do?
Please contact your bank and ask them to clear Indiegogo's purchase. Some banks have additional security measures. You may also try to use another card. If you still have an issue, please contact us directly.
3. Who is responsible for customs fees?
Shipping to your country may incur some customs fees. To guarantee a low price, regardless of location, we decided not to include these in the final price. We recommend that you find out about your country's customs regulations and fees, so you can receive your ROYBI hassle-free.
4. Is there a subscription fee after one year?
The original English programs (over 500 lessons, songs, stories) are forever free. Additional languages like Mandarin may have subscription fees after the one year Indiegogo limited offer. The fee varies $80-$120/year and you can cancel at anytime. ROYBI may offer special packages at discounted rates in the future.
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