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Transport-Refund

App to help people file claims if their flight, train or bus is late or cancelled.

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Transport-Refund

Transport-Refund

Transport-Refund

Transport-Refund

Transport-Refund

App to help people file claims if their flight, train or bus is late or cancelled.

App to help people file claims if their flight, train or bus is late or cancelled.

App to help people file claims if their flight, train or bus is late or cancelled.

App to help people file claims if their flight, train or bus is late or cancelled.

Patrick Goergen
Patrick Goergen
Patrick Goergen
Patrick Goergen
1 Campaign |
Luxembourg, Luxembourg
$0 USD 0 backers
0% of $300,000 Flexible Goal Flexible Goal

TRANSPORT REFUND – Your unique stop to claim refunds for transportation problems

Ever experienced delays while travelling in train or bus? Or cancelled or delayed flights? Or denied boarding? Or lost luggage?

Have you always been compensated and got refunded?

Transport-Refund app will change your way of dealing with such problems. You will get a clear answer on the amount of your refund. You will be assisted to forward your claim in order to obtain compensation.

You only have to answer a few simple questions on your case. The Transport-Refund app facilitates every step.

The app covers flight, train and bus

For the first time, an app will cover the three main ways of transport. Domestic or international flights, train and bus service, for a multitude of countries.

It will provide answers in case of late or cancelled flights, trains and buses. Boarding denied, lost luggage, discrimination for disabled persons. It will help to implement rights without the need to research and read complex legal texts.

The app is entirely customized

The app will run on the website transport-refund.com, on IPhone and all other smartphones.

Users may use it in their own language and for their specific situation. The questions to which a reply is expected have the only purpose to provide a clear and adapted statement as to their rights.

The statement provided will consider the user’s specific situation (transport type, routes, problem).


Simplifying to the most possible extent any claim procedures

Answers may be provided by clicking simply on the alternatives suggested by the app. After 5-7 answers (depending on the user’s concrete case), appears a clear statement. This indicates the exact amount that the operator has to refund. Even while being on the trip, the user knows exactly what to do. This takes only a few minutes.


In a second phase, the user may – but is not obliged to - require assistance to defend his case with the operator. Documents may be uploaded online.

No fee has to be paid by the user for getting a correct answer as to the extent of his rights. Only in case assistance is provided and results in a refund that a fixed fee is due.

No need to read long and complicated legal texts. No need to request information from the operator and to research its general terms and conditions.

We are raising money to finish the app

We have up to now developed algorithm for four countries in three languages.

All the funds raised will be used to finalize the app and ensure its correct functioning.

All statements provided by the app will need to consider international law, national rules and general terms of transport operators, whatever applicable. A lawyer has therefore to check the specific situation for each country covered by the app. Correct and reliable information is the essential result of the app.

Translation has to be made to offer users the choice to use the app in their own language.

At the launch of the app, it will provide up-to-date and reliable information for more than 35 countries and in more than 20 languages.

The funds raised will serve to pay lawyers and transport experts in the respective countries for ensuring the reliability of the information. As well as translators and engineers to integrate this information into the app.

A budget of USD 8,000 per country

We foresee for each country (on the basis of a number of 35 countries) lawyer and translation costs of USD 8,000.

Integration of country’s specific algorithm will cost USD 20,000.

Cross Borders, an internationally working consulting firm, the right partner for this project

We at Cross Borders have worked in the field of passenger rights for many years. A brochure has already been written three years ago. Since then, we are working on moving the advice to the entirely digital world and providing a tool to facilitate at most the process of requesting information and claiming refunds.

We are passionate at providing simple but effective tools for citizens. “Simple” means for us to ensure that complex subjects are rendered understandable and usable, through a great quality work.

Thank you for your support. Please get the word out and make some noise about our campaign. Do not forget to use the Indiegogo share tools.

Patrick Goergen, Campaign Director
Cross Borders s.e.c.s.
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Choose your Perk

Thank you

$25 USD
Thank you for your support! You bring Transport-Refund one step closer to its realization. In return to your contribution, in case we reach our goal, you will be among the first people to get the Transport-Refund app for free. However, as a token of our gratitude and appreciation, we are going to include your name in our “Thank you” list. This list will appear on the devices of all the users when their app is running. Your name will appear as well as donator on Cross Borders website.
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Claim proceedings

$50 USD
In addition to the "thank you" perk, we will offer you free out-of-court guidance and assistance, during a three year period starting at the app launch, in up to three cases where you face problems in public transportation, in order to claim your rights.
0 claimed
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