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Is Movpak ok to travel on airlines?
Yes! Movpak is also airport friendly by both fitting in most overhead compartments on commercial flights and also by meeting battery size limit restrictions for traveling with. The pull out handle makes rolling Movpak super easy and convenient.
We recommend you keep the packaging in case you want to ship your Movpak somewhere, or travel with it as checked luggage (never with batteries)!
Does it have a brake?
Yes! Just push the remote trigger backwards, and it will start braking. In fact, the brakes are regenerative, which mean that you will be recharging your battery each time you break.
I've never ridden a skateboard, snowboard, surfboard, or any kind of boards. Can I learn how to ride a Movpak?
Of course! Learning to ride a Movpak is actually much easier than all these board sports. First, because it has motors, with brakes, that prevents the Movpak from sliding when you get on. Second and best, you can press your foot and calf against the rear part of the backpack. This will give you added support, stability and provide you more balance. You can use your calf to make turns, just leaning forwards and backwards.
Can I make skateboard tricks with it?
We know how fun it is to ride, but we do not recommend this. Although it is very resistant and durable, the Movpak was designed to be a personal vehicle for transportation, not for extreme sports.
What is the maximum rider weight?
We suggest 240 lbs. However, the range, speed and hill climbing may vary according to the riders weight.
Is the Movpak waterproof?
The backpack is water repellent, and the motor is sealed. You can ride it in a light rain, and humid terrains, but never in heavy rain, with water on the pavement.
What are the materials used to make a Movpak?
Movpak was designed with the latest technology and materials, made from the same special aluminum used in the manufacturing of aircrafts and satellites.
We've chosen to use a lithium battery, a powerful brushless motor, all beautifully packaged on a light weight laminated deck that's constructed using a combination of wood, metal and Kevlar compounds allowing it to be strong and flexible at the same time.
We've redesigned the remote many times, again using the latest technologies, making it more appealing and comfortable, using simple one touch buttons for acceleration, braking and even one for reversing.
Is the charger universal i.e, can be used in different countries where the voltage is different?
Yes, Movpak's input voltage is 100-240v~50/60hz 2.0A. Although you may need an adaptor to fit your outlet since Movpak comes with American standard plug.
What type of braking system does MOVPAK use?
MOVPAK uses a regenerative braking system to help sustain the batteries charge.
If the battery ends, can the owner use the skate as a regular one?
6 miles is a long range. Research indicates that most of commuters are averaging about 3 miles everyday going to work or school and back, so we thought that 6 miles would be more than enough. Besides, you can always charge it in any regular outlet in just 2 hours or even get an extra easily swappable battery to double the range. So, that is why we didn't design this Movpak model for using it as a regular skateboard.
Can we charge devices in the Movpak. How is that?
Absolutely! Movpak comes with a USB port so you can charge smartphones, tablets and other gadgets.
Isn't the backpack too heavy to carry?
If you compare it with a regular backpack, then yes, it weighs 16lbs. But we are talking about a portable electric vehicle, so compared with a regular bike or other portable electric vehicles it weighs less than half of most of them. Also, we've added a really cool feature that allows you to roll the MOVPAK instead of wearing it, making that option perfect for inside of buildings or even going through the hallways at your school or university. If you are going upstairs or downstairs then go ahead, wear it using the straps and you will be fine.
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Warranty and Support
Your Movpak has a 6 month warranty against factory defects. If you have any problems with your Movpak, you can contact our customer support team at support@movpak.com. Our team will work with you to repair or replace the parts at no cost to you. If needed, we will ask you to ship your Movpak to our warehouse to be repaired, and we will repair or replace your product, and send it back (repair/replacement and return shipping costs will be paid by us). Please keep your original box, in case you need to ship it.
If the problem is caused by the user, our team will charge for the parts, services and return shipment.
International Shipping
Unfortunately, we can't ship worldwide due to some country specific regulations or logistics arrangements, but we are working to extend our list of available countries. Please e-mail us if your country is not on the list.
If you are not in the USA, please be aware of any importation duties your country may charge you when buying products internationally. And also, very important, be aware of your local laws and regulations to ride your Movpak on the streets.
Return Policy
Indiegogo is not a store, but rather a donation-based platform designed to bring creative projects to life. In accordance with Indiegogo’s Terms of Use, we will not offer refunds or returns for non-defective merchandise. If there is a problem or defect with your product, we would be happy to assist you. Please contact us at support@movpak.com.
While we are not obligated to refund a pledge post-campaign, if you are truly not satisfied with your Movpak we will refund your original pledge less a 17% restocking fee to cover shipping and crowdfunding fees. You must notify us within 14 days of your receipt of the product and return your product in unused condition, along with the original packaging. Please note that you are responsible for the cost of return shipping.
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