FAQ
Can the NuDock Mini really charge my MacBook?
Yes, with its USB-C port, it can charge the new 12-inch MacBook as well as other compatible devices.
Can I control the NuDock Mini from my iPhone?
Yes, with the MiTagg App you can remotely control the NuDock Mini.
Do I have to remove my iPhone protected case to use NuDock Mini?
No, it is compatible with most protective Cases.
Can I use NuDock Mini if I have the Apple iPhone 6S or 6S Plus case installed on my device?
Yes, the NuDock Mini is fully compatible to the official Apple cases.
Can I charge my iPhone wirelessly?
No, current iPhone models do not support wireless charging.
Only Android/Qi compatible devices are supported with the Qi NuDock Mini.
Can I dock my iPad with the NuDock Mini?
Yes, you can dock your iPad Mini to charge with nearly any case. For bigger sized iPads, we recommend charging them through the USB port on the back of the NuDock Mini.
Can I dock my iPod Touch with the NuDock Mini?
Yes, you can use your iPod Touch with nearly any case.
Can I use NuDock Mini with my iPhone 4/4S?
No, it is designed to work exclusively with Apple’s Lightning Cable, which means it is compatible with iPhone 5, iPhone 5s, iPhone 5c, iPod Touch (5th generation) and iPad Mini only.
How is the NuDock Mini powered?
NuDock Mini is powered by a single power supply that is included.
Is the NuDock Mini portable?
Yes, its small size allows to easily fit in luggage or in the NuDock Mini travel case.
I’m outside the USA, will the NuDock Mini work in my country?
NuDock Mini power supply works with 100-240VAC, and International orders ship with universal power plug adapter.
I already have a NuKi Portable Battery, will it work on the NuDock Mini as well?
Yes, NuKi is fully compatible with NuDock Mini.
Will the NuDock Mini Qi model charge my Android phone?
Only Android phones with Qi wireless charging capabilities models are supported.
Where do you make the products?
They are assembled in China.
When are the perks expected to ship?
We will fulfill perks in the order they are received. We are aiming to start fulfillment Spring 2016 and it is our goal to ship to all our backers as soon as we can. We will keep our backers informed of our expected delivery timeframes as we get more information during production. Possible delays may occur.
What is the Warranty?
We provide a one (1) year limited warranty. We guarantee you receive your MiTagg Product free of manufacturing defects. We will have 100% AQL inspection levels.
Can I change or cancel my perk?
Indiegogo’s policy dictates that campaign owners have no ability to adjust perk selections. That means we cannot upgrade your perk, we cannot change your perk and we cannot cancel your perk. Please note that contributions made on Indiegogo are also non-refundable.
Where do I pay for shipping?
Shipping costs are added in the additional donation field when you back the campaign as well as in the perks (Shipping Add-On) if you missed it.
How is shipping handled?
We will be shipping via air directly from China using DHL as a courier with delivery tracking confirmation. International shipments will be sent via International First Class.
How much is shipping and handling?
Shipping and handling, which includes shipping the items to our offices, packing and fulfilling orders will cost: $25 for domestic shipping and $40 for International shipping.
Legal Disclaimer: Deliveries of rewards/perks are subject to best efforts and not guaranteed.
