With Oomi your home is not only smarter, it is more secure. But we recognize that everyone's security needs are different, so we have created three perfect options so you can create the perfect system for you and your family. Out of the box, Oomi offers a numbers of security enhancing features at no additional cost:
1. Creating My Oomi
Tech scares me. Should I buy Oomi?
Yes! Oomi is incredibly simple and requires no technical knowledge.
Which accessories should I get?
It really depends on what you want out of your home. If you want to make your home more secure then Oomi MultiSensor would be the best option. If you want to monitor secure or dangerous areas of the home, then Oomi Door and Window Sensor is great. Oomi Bulb is ideal for those who want to change the ambiance of a room. Oomi Plug is fantastic for convenience as well as those interested in monitoring their energy consumption.
How many accessories do I need?
The more accessories you have the more robust your system will be. There is also synergy when a home has multiple accessories. We find that 3+ accessories is the point at which you really start to enjoy the benefits of having a smarter home.
Can I add more accessories later?
Of course! To add new accessories to your Oomi system simply tap them with your Oomi Touch.
How do I select my accessories?
A few weeks after the campaign finishes we will send out an email to everyone about selecting their accessories. We'll include a link where you can let us know which accessories you want to be included in your kit.
How do I purchase additional accessories?
We'll be selling some additional accessories during the campaign through spontaneous flash sales at a discounted Indiegogo price. Additionally, we'll be introducing a few perks at the end for individual accessories.
How will I know about flash sales?
If you've bought an Oomi pack then you'll be notified via email. You can also follow us on our
Facebook and
Twitter pages to make sure you stay in the loop.
How much will more accessories cost?
We're offering all of our early backers the best price here on Indiegogo. After the campaign is over they will retail for $49.99 per accessory.
Can I get a second cube for my office?
You sure can! You can buy an Oomi system for anywhere you want to make smarter or more secure.
I want to get get notified, how can I join?
Donating as little as a dollar will get you on the Indiegogo list for all future updates. We'll also make posts on our
Facebook and
Twitter pages as well as to our email subscribers.
2. Purchasing Questions
How do I know my purchase went through?
You will receive a confirmation email within the first 24-36 hours after your purchase. Sometimes the orders take longer to process.
I haven't gotten my confirmation email yet, should I be worried?
We're getting to everyone's emails as quickly as we can, but it could take as long as 48 hours to hear from us. If it's been longer than that then something might be wrong. Not to worry, just email us at contact@oomihome.com and we'll help get everything straightened out.
How do I select my accessories?
A few weeks after the campaign finishes we will send out an email to everyone about selecting their accessories. We'll include a link where you can let us know which accessories you want to be included in your kit.
How do I select my Oomi Cube color?
It's the same process as the accessories. A few weeks after the campaign finishes we will send out an email to everyone about selecting their accessories. We'll include a link where you can let us know which accessories you want to be included in your kit.
Does shipping cost extra?
Shipping for the United States is free. International shipping is an extra $39 per kit. Other limited time perks have their shipping cost listed in the perk description.
How do I add international shipping to my purchase?
You can pay for shipping by purchasing the International Shipping Add-On perk.
I forgot to add my international shipping cost... what should I do?
Oops! No worries, you can go ahead and pay the shipping cost now. Make sure you are logged in with the same Indiegogo account you used to purchase your Oomi. When the campaign ends we will make sure everything is as it should be. If you haven't added the shipping cost or if you paid too much by the end of the campaign we'll send you an email and get everything worked out.
I ordered two perks, do I pay full price shipping for both of them?
Take $8 off for additional perks that ship together. If all your perks ship in October, pay full shipping for the first perk and take $8 off each additional perk. If you also have perks that ship in January (Oomi Cam, Oomi In-Wall Dimmer, and H2Oomi), again pay full shipping for the first perk and take $8 off each additional perk.
I'm ordering a flash sale perk but already ordered a kit, do I need to add more shipping?
Take $8 off for additional perks that ship together. If all your perks ship in October, pay full shipping for the first perk and take $8 off each additional perk. If you also have perks that ship in January (Oomi Cam, Oomi In-Wall Dimmer, and H2Oomi), again pay full shipping for the first perk and take $8 off each additional perk.
I overpaid shipping, what should I do?
Just hold tight, after the campaign is over we'll be emailing everyone who has overpaid.
Is there a monthly fee?
Nope. Once you buy Oomi you are good to go.
Do you have a warranty?
Yes, we have a 12 month warranty that covers any manufacturing defects. If you ever have a problem with any part of your Oomi system just contact us and we'll do our best to make it right.
Can I return my Oomi?
Unfortunately no, all of our sales here on Indiegogo are final. But, if you are having a problem or are unhappy with your Oomi you can always contact us and we will try to work something out.
I want to become a distributor. Who should I contact?
Please reach out to our team at contact@oomihome.com.
3. Privacy and Security
Can I turn off the camera?
Yes!
The camera has a notification light hardwired into its power supply. This means that whenever the camera is capturing video, the light will be on. Additionally, we have a physical power shut off toggle. When toggled off, the power connection to the camera is broken and there is no way to turn the camera back on without having physical access to your Cube. We also include a magnetic lens cap for your camera which snaps onto the font of Cube blocking the camera all together, so we've got you covered.
What does Oomi think about Privacy?
We know that privacy must be taken incredibly seriously when it concerns your home. We will always be transparent about how your data is used to help you. Our policy is that your data belongs to you and should be used to make your life better.
If you have any concerns about your privacy please reach out to us and we will answer all of your questions as clearly as we can.
Does my data leave my home?
Oomi processes your data anonymously in the cloud. This allows you to control and monitor your home from anywhere in the world. It also allows your home to use our advanced intelligence algorithms to start automating your devices.
Do I need to have my data processed in the cloud?
No. We do everything to secure the privacy of your data. Still, we know that some people would prefer to avoid it all together. You are free to opt out of anonymous cloud processing at any time. Features that require cloud processing will no longer work. You may opt back in later if you choose.
Is my data secure?
To create a secure system we use 128-bit AES encryption for every communication, both the communications between devices inside of your home as well as those between your home and the cloud. We also have six additional unique security measures put in place to make sure that your system is safe.
You can learn more here.
4. Technical Questions
Does Oomi support other smart home products?
Yes! There are some fantastic smart home products out there that you might already have. You will be able to integrate the most popular products into your Oomi system right from the start. We will continue to integrate others in the future as well.
Does Oomi support other Z-wave devices?
Yes. Oomi has the latest generation Z-wave chip in it and is compatible with all previous generations of Z-wave devices.
Will my devices be set to the right Z-Wave frequency?
Yes. We will ship the devices set to the appropriate frequency for your shipping address. If you want them set to a frequency other than the one for the area they're being shipped to, please contact us at contact@oomihome.com.
Will you have an Oomi phone app?
Yes. Oomi Touch is meant for inside your home. We're making iOS and Android apps so that you can monitor and control your home remotely.
How much will the apps cost?
They are going to be free, of course.
What happens if the internet goes out?
Don't worry, your house will still work. Some functionality does require access to the cloud and will be temporarily unavailable until your internet is back up. Most notably, the Oomi phone apps will not be able to control your home.
What if the power goes out?
If your power goes out then your Oomi system will temporarily be down. As soon as you get power again everything will be back up and running.
What is the range of Oomi Cube?
Outdoors Oomi has a range of 100 meters. Inside your home the range depends on what type of home you have. The accessories build a mesh network, which means that the more you have the better signal all of them will receive.
Do I need to recharge my accessories?
Most of our accessories draw power from whatever they're plugged into. The two exceptions are Oomi Streamer which comes with a power cable and Oomi MultiSensor which uses a preinstalled CR123A battery. MultiSensor will work for over 2 years before needing its battery replaced.
Why Z-wave and not ZigBee?
A lot of people are curious about this one. In a nutshell, Z-wave offered what we needed. ZigBee is a fragmented standard. Even if we had the latest ZigBee chip inside of Oomi there would be many ZigBee products that wouldn't connect. Most of the devices people want to connect to their Oomi systems use either Wi-Fi or Z-Wave. We want to spend our time making our system more robust and intuitive.
Will you be releasing an API?
Yes, and No. We get this question a lot. We understand that there are many users out there, especially early fans of home automation where API was all but required to do the things they wanted to do. But we believe this is also one of the things that has prevented mass adoption of smart home technology - the perception that you need to have a technical background, just to do cool things. We have elected to go a different route with Oomi, and at this time we are focusing our efforts on creating the best user experience we can so that all can enjoy a great smart home experience. We also want to be able to provide the best customer support we can. In our opinion, to properly support an API community requires dedicated resources to support that effort, not just leave it up to some chat rooms or a corporate FAQ that gets updated once in never. So no, we do not plan to release our API to individuals when we launch. For some of you, we realize that may mean that Oomi may not be the best choice at first. That being said, an API is something we value and is currently available to select partners, and will be available to end consumers in the future when we are ready to be 100% behind it.