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1. How to open the housing?
Hold the device body and bottom up the device, slide down the bottom golden area with thumb to open the housing.
2. How to turn off Susee push notification on my phone?
1) Open Susee APP.
2) Tap on your profile photo.
3) Tap on Customization.
4) Shut down Susee skincare reminder.
3. Why my device blinking green light on top?
Have you long pressed the bottom key, or selected skin test on your phone APP? If you have selected skin test, the green light would run off in 7 seconds; if not, please open the housing, and use a straightened paper clip or something similar to hold down the reset button to restart the device.
4. I have finished skin test, but there is no data.
1) Please test again;
2) Please open the housing and click the reset button.
5. When do I need to reset my device with the reset button?
When your device has a program error or crashes, you usually use reset button to recover start-up procedure.
1) The battery is full and the essence is enough, but it cannot spray.
2) The battery is full, probes connect skin properly, but it cannot test.
3) Every button cannot work. The SPA device malfunctions.
6. What is the principle of our APP test?
The principle our skin test is on the basis that the resistance between two conductors (in a fixed distance) is different. There is flow of water between the keratinocytes (epidermis). The resistance between two points of skin various to the moisture content of different skin. Then we can calculate the skin moisture content according to a series of formulas. Similar condition with one person swimming in a pool with both water and oil. The speed various from the different proportion of oil to water. We can calculate the oil content according to the “speed”.
7. How long does it take for a fully charge and how long could it last?
Normally, it takes about 2 hours, and it can last for about five days with 10 days of standby time.
8. How to have skin test with the SPA device?
Long press the bottom Bluetooth key until the top light blink yellow and green alternately. Then stick two test points to skin and ensure the contact between test points and skin after the indicator blink for 5 seconds. It will blink green when your skin value is over 60%, blink red while it is less than 60%. No color will display under inappropriate operation.
9. How to turn off the device?
Shut down your phone Bluetooth, disconnecting with the SPA device. Press the bottom key of SPA device until the status light under the bottom runs out.
10. Are the spray time of SPA machine pre-set as 30s? Could I set my own spray time?
The device is temporarily unable to set spray time. The default time is 30 seconds. We recommend that 30 seconds is most appropriate and every spray should not too long. Cause skin absorption is limited. The skin can not absorb too much in a time. We recommend small quantities in high frequency.
11.How to contact you if I have some question about Susee SPA?
Tel: 86- 0755-86537722
E-mail: service@susee.biz
LOCATION: The 22nd Floor, Block A, Pacfic Business Building, Jiabin Road, Luohu Distriction, Shenzhen