Production Update

Mass production:

We’ve finished the production of all the Moka360 cameras and bundles.

To the backer who ordered Moka360 camera perk and Accessory Pack A, your orders will be combined and shipped as Adventure Bundle.

To the backers who ordered Ultimate Bundles, your orders will be separated to Adventure Bundle and Accessory Pack B.

The Accessory Pack B will be shipped separately, so please do not panic if you received only part of your order, it may not be delivered with the camera or bundle. The shipping has started, and we will finish the shipping of all current orders before mid September.

Packaging:

APP:

The Moka360 APP iOS version has been approved by Apple APP Store. You can search “Moka360”to download it. The Android version is ready too, and it  will be uploaded soon.

Frequently Asked Questions

General

Are you offering a warranty on Moka360?

Yes, we are offering a 1-year warranty. Warranty is only for exchange of a defective unit. No returns for refund.

Are you hiring?

Yes, we have several positions available. Check them out and apply here.

The price is very low for a 360 camera compared with other brand such as Nikon or Samsung. Why is that?

Our dream is to make the innovation cameras accessible to everyone. We have worked long and hard to create cameras that are not only affordable, but also made of quality components. To help us bring Moka360 to reality, you can get an exclusive 50% discount off MSRP.

Have you fulfilled the Mokacam4K orders?

We’ve fulfilled over 99% of the confirmed (survey answered) Mokacam4K orders. The rest are mostly new orders or returned orders due to unsuccessful delivery or custom reason.

Technical

Will there be an Android App?

Yes, there is an Android and iOS APP. The APPs are ready for operation and will be released before the shipping.

How do you know how much power is left in the batteries?

You can see the battery status on the screen, or in the App.

How do you know how much memory is remaining? 

You can see the remaining storage status on the screen, or in the App.

Does Moka360 come with a memory card?

No, we are not including a memory card with your order.

Will a charging cable come with Moka360?

Yes, each package will include a Micro USB for charging.

What are the ratings for the waterproof case?

135 feet/40 meters with waterproof case, could work with or without the back battery.

How many hours will Moka360 last if only used for taking pictures?

There are many factors and conditions to calculate this, but generally the battery life should last you for more than 1 day.

Can Moka360 connect to a microphone through a 3.5mm mic adapter?

Moka360 does not have a 3.5mm port because we are trying to keep the camera as small as possible.

Can Moka360 handle extreme temperatures?

Yes, Moka360 has been tested to work at -20C degrees.

Is Moka360 compatible with a standard tripod?

Yes, the base of Moka360 includes a standard 1/4 inch screw slot.

How long will it take to completely charge the internal camera battery?

This depends on the type of charger you are using, but generally it will take 2 hours.

What is the Battery Life (estimated time) of Moka360?

Video recording is estimated at 1h 30m.

What is the WIFI range?

WIFI range is about 10m - 20m.

Is the focus automatic? Or is that done also through the screen?

Focus is automatic.

Moka360 can charge on 100-220 volts right?

The Moka360 should not be charged on 100-220 volt, it should be charged by a Micro-USB cable, which means it depends on the USB adapter in your region.

Is it possible to use a Bluetooth remote?

Moka360 provides remote control via 2.4G, which is more stable than Bluetooth.

Can Mokacam be controlled by Mokacam4K's remote controller?

Moka360 can only be controlled with the wireless Moka360 remote control

Payments and Shipping

How confident are you that you can deliver on time?

This is the 2nd campaign of Team Mokacam; we have built closer relationships with our manufacturing partners and the fulfillment vendors. The prototype of Moka360 was ready months ago and extensive testing has already been performed. The molds for Moka360 are much simpler compared with Mokacam4K, which was designed to be SplashProof, and the molds are super complicated and caused the delay. We are confident in our ability to meet the timeline. Although unforeseen obstacles can arise during any manufacturing process, we intend to run everything efficiently, transparently.

How much is shipping?

We ship worldwide and the cost is $20.

Can I pick the camera up in Mokacam office and avoid the shipping charge?

Sorry, we'd love to meet you, but the cameras are shipped from our manufacturing partners by air. We have to pay shipping on every camera. 

When does it ship?

The estimated shipping date is March 2017.

Who is responsible for any additional taxes, duties or VAT?

The backer is responsible; please check your country's import duties before purchasing. It should be 0% in the US and varies internationally. You can check this comprehensive list to get started.

Can I get a refund?

Please refer to IndieGoGo's policy here.

Risks and challenges

While we're doing a lot of the work ourselves, obviously we have to rely on others (manufacture, shipping) to provide their end. We're confident that these parts will be no problem, as we're talking to established companies here. We will also go to China ourselves to oversee production, and Shuo has worked with the factory we wish to use before, so communication between us and the factory will not be an issue. But talking to other people who have run Indiegogo, there is always something that comes up, be it customs, shipping, the manufacturing not being up to scratch or any other of the many things that can delay the process. We will do our best, and hope to deliver on time, and whatever happens we will keep you updated every step along the way.

We will definitely deliver a great product, and hope to do so on time!

Thanks from the whole team :)

Legal Disclaimer

"Delivery of rewards/perks are subject to best efforts and not guaranteed."