FAQs
Will Ember change
the taste of my coffee?
No. We’ve worked hard to ensure your drink’s temperature
is gently controlled to keep it tasting perfect.
Does Ember work
for iced coffee too?
Yes. The mug keeps iced drinks cool in the same way that
a standard travel mug does.
Can the mug switch between Celsius and Fahrenheit?
Yes. You can switch this setting using the Ember App. The mug and app will default to the standard temperature unit for your region.
Does Ember work with soup?
Yes. Ember works with any liquid contents.
How do I wash Ember?
Ember's waterproof design allows for easy hand-washing.
Can I put Ember in
the microwave?
No. Do not put electronics in the microwave.
How much liquid
can Ember hold?
12oz (350mL).
What types of
materials will my coffee be in contact with?
Your coffee (and you) will only come into contact with stainless
steel and BPA free plastics.
How long will the
Ember battery last?
With its built in heating system and temperature control
technology, the Ember mug will keep your hot drink at your perfect temperature
for approximately 2 hours on the go, or all day long when used with the
included charging coaster.
How do I charge
Ember?
Each Ember mug comes with its own cordless contact
charging coaster. Simply set the mug on
the coaster and charging will begin.
How long does it
take to charge Ember?
It can be charged in approximately 1.5 hours.
What types of
mobile devices will Ember work with?
Ember can connect to iOS or Android phones and tablets
that have Bluetooth v4.0 or later (for iOS that would be the iPhone 4S and
onward).