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FAQ
How do I claim my Petsy canvas?
After backing us (thank you!!), we'll message you details for claiming your canvas. You can start your order on the same day.
How long does it take?
After placing an order, your design will be ready for review in less than 72 hours. Once you confirm the artwork, your Petsy will ship directly to your doorstep via UPS.
What do I get?
A gorgeous one-of-a-kind canvas, ready to hang (no mounting hardware or assembly required) that you and your pet will love.
Will I see my design before it's printed?
Yes! And you’ll be able to request a revision if you like.
How is my Petsy designed?
Using your guidance, our artists digitally paint each order to create a stunning, personal work of art. Just like your pet, your Petsy is unique! We never use templates or filters. Our team has years of experience in graphic design and computer vision, allowing our art to evolve and innovate. Whether you want a timeless classic, something trendy, or a modern conversation piece, we will bring your vision to life.
Is it a painting?
It’s a digital painting (welcome to the #future!), hand-designed by one of our artists.
What if I don't know what style I want?
No sweat! Our team of designers will create something epic, whether you have a set vision in mind or just want a great piece of art.
What if I don’t like my design?
Don’t worry, we will work with you until you LOVE your design!
What kind of photo should I submit?
A quick pic from your phone or social media will do the trick! Don’t stress about finding the perfect photo; our designers will contact you if we need additional pictures. You can also peep our photo guidelines here.
What sizes do the canvases come in?
Our canvases come in 4 different sizes: 8x8", 8×12″, 16×24″, 24×36″. Whether you want a landscape, portrait, or square-shaped canvas, we got your back!
Are the canvases mounted?
Yes! Your canvas will arrive stretched and mounted on a wooden frame, ready to be hung in all its glory.
How many pets can be in one Petsy?
Up to 8 pets per Petsy! You can add additional faces in the order form. Please submit a photo with all of the pets together.
How do I receive perks other than the canvases?
We’ll email you within 48 hours with detailed instructions on claiming your rewards!
Other Ways You Can Help
If you can't contribute, we'd be so honored to have your help in the following ways:
The more eyes on our campaign, the more people we can serve! If you have any pet lovers in your life, let them know that their glorious canvas is only a few clicks away.
Please help us get the word out even further by clicking the share button on the top of the screen.
Technical details
- Proudly made in the USA
- The following sizes are available: 8x8", 8x12", 18x24", 24x36"
- Canvases are printed with HP Latex Inks that are fade resistant. Inks are water based and solvent free so rest assured there are no harsh chemicals in your home
- All canvas prints are wrapped and shipped in fitted packaging with 0.75” thick wood frame
- After claiming a Petsy as one of your perks, you'll receive order instructions and your complimentary code the same day
- After submitting your order, your design will be ready to approve in less than 48 hours
- The production time is 2-3 days between approval and shipping
- Domestic shipping is via UPS and takes approx 3-5 days; International can take up to 12 days
- Shipping in the USA is on us!