How many systems do I need to cover my house?
You will need one kit for each floor of the house that you want to cover. If you have a two-story home, and want to cover both floors, you'll need two kits.
How many nodes do I need to cover my house?
It depends on the size and shape of your house. See the table in the PICK A SYSTEM section. For the same square footage, more nodes will produce better tracking results.
What is the monthly service fee for?
XANDEM runs special servers in order provide XANDEM HOME users with the following benefits:
- System Monitoring: The servers keep an eye on your system and make sure it's operating correctly. Since they are always on, they can notify you if your system has any issues.
- Remote Access: They give you access to your system from any computer, phone, or tablet with an internet connection.
- Data Storage: They store motion and tracking events so that you can review and replay them.
You can use XANDEM HOME without the monthly service, but you won't be able to connect to the system unless you are on the same local-area network, and you won't receive alerts if your system goes down.
Do I have to sign a service contract?
No. You can cancel your monthly service at any time.
Do I need internet access?
If you plan on receiving notifications, alarms, and using your system remotely, you will need an internet connection. If you don't have an internet connection, you can still arm/disarm the system and integrate it with smart audio and lighting systems on your home network, and you don't need the monthly service.
Does this replace my existing security system?
It’s entirely up to you. XANDEM HOME is a stand-alone system that lets you monitor your home, apartment, or business from any internet-connected device. There’s no need for complicated and expensive 3rd party monitoring services that waste your time and money with slow responses and false alarms. With XANDEM HOME you can verify what’s happening in your home with the touch of a button. You can also install XANDEM HOME along side your current system if you like.
Can anyone set up XANDEM HOME?
Yes. You can install XANDEM HOME in 15 minutes. See the EASY DIY INSTALLATION section above.
Is XANDEM HOME just for houses?
No. You can use XANDEM HOME in any indoor space with electrical outlets and a local area network. It'll work just fine in your apartment, business, office, garage, or other facility. You'll need an internet connection if you want to receive notifications or control your system from elsewhere.
What are the shipping costs?
All shipping in the US is $20. International shipping is $40. For international shipments the price does not include any extra fees, VAT, or additional costs associated with the destination country. We can't guarantee that XANDEM HOME will work in countries outside the US. If shipment to your country proves impossible, we will reimburse your order.
Will XANDEM HOME work with 220V?
Yes. Our devices are built to handle 110V-240V, but you might need plug converters.
2. TECHNICAL
Is XANDEM HOME harmful to my health?
No. XANDEM HOME transmits about 500 times less power than a single cell phone and less power than your WiFi router.
Will XANDEM HOME interfere with my other wireless devices?
XANDEM HOME operates around 2.4 GHz, which is the same part of the radio spectrum as WiFi and ZigBee devices, but you can change the channels that XANDEM HOME uses in order to avoid interference with your other devices.
Does XANDEM HOME log events like alarms?
Yes! You can review and replay recent events using the XANDEM HOME app.
Does XANDEM HOME call the police for me?
No. XANDEM HOME will alert you and anyone else that you specify via app notifications, text messages, and emails. You can use the mobile tracking app to see where and when people move in real-time and decide if you need to call the police, a trusted neighbor, or check it out yourself. XANDEM HOME can also trigger siren sounds via external speakers to scare intruders away.
Will my pet cause false alarms with XANDEM HOME?
It depends on how large the pet is. Pets under 30 lbs won't typically cause false alarms. There are a few things that you can do to avoid false triggering from pets: (1) make sure that you place nodes in locations where the pet won't come within about 5 feet of any node, (2) reduce the detection sensitivity, or (3) use XANDEM's learning feature to teach the system not to trigger for pet movement (this feature will be coming in the future, but not in the initial version).
Is XANDEM HOME always on?
The system remains active whether it's armed or disarmed. However, you choose what notifications you want to receive in either state.
Can I track multiple people with XANDEM HOME?
XANDEM HOME will show where motion is happening throughout the home, even if there is movement in multiple locations.
What if the power goes out?
In the event of power loss, you’ll be notified that your system has gone offline. When the power returns, you’ll be notified that your system has come back online. The XANDEM HOME gateway and nodes have been designed to accommodate a battery backup, but we'll decide whether or not to include batteries as an upgrade option based on feedback from our supporters.
What if a node gets unplugged?
You can choose how the system will respond when a node gets unplugged, e.g., send notification, sound an alarm, etc.
How far apart can I place the nodes?
The distance between nodes is not as much of a factor as the number of nodes over the total area. Try to surround the area with nodes as uniformly as possible, and place one or two on interior walls, but don't worry if it's not perfect. XANDEM HOME is pretty flexible. More nodes in a given area will lead to higher detection and location accuracy.
How does the siren/audio output work?
The XANDEM HOME gateway has a standard 1/8" audio output so you can hook it up to whatever kind of audio system you'd like. In the future, we'll even give you the option to load your own custom sounds. If you have another home audio system that offers integration through a REST API, you can trigger it with XANDEM HOME.
Will XANDEM HOME support geofencing (automatic arm and disarm)?
Geofencing is on our development road map, but it's not likely to ship with the initial version of the software.
3. PRIVACY & SECURITY
How secure is it?
We use high-level commercial security standards to protect your data. All communication between your XANDEM HOME system, the XANDEM HOME cloud service, and your smart phone is encrypted using SSL (HTTPS). All data stored on our servers will be encrypted with AES 256-bit algorithms.
4. DOES IT WORK WITH?
Will XANDEM HOME work with Android, iPhone, Windows etc?
XANDEM HOME will be designed to work with any web enabled device via the browser. Additionally, we are developing apps for iOS and Android.
Does it work with connected things? (thermostat, lights, camera, etc.)?
XANDEM HOME is designed to integrate with any connected device that can be controlled via a REST API. See the XANDEM HOME APIs AND INTEGRATION section above.
Can I build my own apps with XANDEM HOME?
Yes! XANDEM HOME has software APIs that can be used to develop any application or service that benefits from knowing when and where people move. See the XANDEM HOME APIs AND INTEGRATION section above.
Any more questions? Ask away!
Whew! You made it all the way to the bottom!
Thank you,
Team XANDEM